Providing Quality Service

A positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the utmost quality service. Based on the hospitality industry you chose in Assignment 1, identify methods, strategies, and tools this industry uses to deliver the “wow” factor and enhance the guest experience.

1.Describe how the industry involves the guest in order to provide quality service.
2.Summarize two (2) service standards the industry uses to meet customer expectations.
3.Recommend one (1) “wow” element the industry could apply to each of the two (2) service standards in order to make the guest’s experience more memorable.
4.Recommend at least one (1) way the industry could better provide information to its guests.
•Explain the typical service expectations of customers and the behaviors associated with providing these services.

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