Organization Behavior – Position Paper: Operations Management which consists of three activities: improving responsiveness to customers, improving quality and improving efficiency Custom Essay

Chapter 14 focuses on Operations Management which consists of three activities: improving responsiveness to

customers, improving quality and improving efficiency. Let’s take a closer look at the first of these, improving

responsiveness to customers. “The customer is always right.” This is a statement we’ve often heard (and/or said

ourselves) and one which many appear to accept without question. There’s been criticism of this generally

accepted business maxim, and it’s become an increasingly critical issue for organizations and managers in a world

continuously plugged-in to our favorite social media outlets. Read the linked articles below and answer the

questions that follow.

Your paper should be a minimum of 500 words and prepared as a Word document (1 inch margins, 12-point Times Roman

font) using APA formatting to cite and reference sources. Use the following structure (the title page and

references section do not count toward the 500 minimum word requirement):

A title page with your name, the course name, the assignment title, and date
Introduction section (a brief 2-3 sentence section describing the topic of your paper)
A Balanced Approach to Customer Service section
Social Media’s Impact section
Management’s Role in Customer Responsiveness section
Conclusion section
References section
Articles:

 

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