Decision Making and Information Politics

As IT applications become more reutilized all across the board, one of the interesting features are the occasional employees who know more than the IT staff about some critical thing, often many of them. Communication between staff and IT then becomes much more complicated, because the balance of power between the two groups based on the dependence of staff on IT for help and support breaks down. While there is certainly nothing wrong with knowledge about technology it can lead to mixed messages, confused goals, feelings of lack of appreciation and lack of support, and generally less than effective maintenance of IT across-the-board. We certainly don’t want to discourage our staff from acquiring technical knowledge, but we also don’t want them to use that knowledge as a political weapon against IT’s control of IT. Or do we? Maybe it’s a good thing to have a level of stress between staff and IT if it serves to keep both groups on their toes and trying to outdo each other.

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