Customer Perceptions/Experiences. Service Environment.

Please use the textbook attached for answers and examples and use the web for additional information
please explain the answers and add examples
Using the textbook is a must thank you
these are the questions that must be answered
1) List and define the 5 dimensions of service quality. describe the services provided by a firm you do business with (your bank, your doctor, your favorite restaurant) on each of the dimensions. In your mind, has this organization  distinguished itself from its competitors on any particular service quality dimensions.
2) why do customers leave their banks after thirty years? what could be the underlying causes of their dissatisfaction and why do you think these causes would make customers leave their banks.

SIMPLE ENGLISH PLEASE

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