Scenario #1
Youre on a call with a customer who has had a bad experience with their most recent lawn mowing service that was scheduled through the LawnStarter app. Theyre looking for a resolution to the issue, but they are using a lot of foul language directed at both LawnStarter and the professional who mowed their lawn.
- How would you approach this situation?
- Why?
Your Answers:
Scenario #2
You were supposed to mow my yard this morning, but no one has showed up and its getting dark. Im having guests over this weekend and I really wanted my yard to look nice! Why didnt anyone show up and is there anything you can do to get it done before the weekend?
- You received this email from a customer. Write a reply to it.
- Feel free to explain why you responded the way you did.
Your Answer:
Scenario #3
Reflection: How does the author in the New York Times use emotional, ethical, logical appeals? Be specific by quoting examples of each appeal. Find two appeals at each.
Compare the team member's organizational surveys that were submitted in Week 3 as part of each student's Course Project. Use the results from the Week 2 assignment utilizing Table 2.5 and determine how effective each organizational might be in addressing the elements contained in Table 2.5. Each organization should have its own section in the team paper and a final section should be a comparison and assessment of these organizations. This week's paper should be at least between 2 and 4 pages per student on the team in length (not counting title page, References and any images or charts).
CategoryDescriptionTitle Page/Table of Contents
2
Title of your applied research paper, course number and title, professor, and date.Analysis15Apply concepts from Table 2.5 in the textbook to each of the organizations each team member has for their own Course Project. An
WEEK 4: TRAINING AND DEVELOPMENT EVALUATION
22 unread replies.22 replies.
Consider the following information related to training technicians at Pacific Gas & Electric.
A series of pipelines managed by Pacific Gas & Electric (PG&E) move natural gas across the state of California, providing a source of energy to over 4 million customers. Valve operators, equipment that automatically monitors and adjusts the pipeline pressure or gas flow, help ensure the safe flow of gas through the pipelines. Technicians need to perform scheduled maintenance on these valves to ensure they avoid over-pressuring or under-pressurizing the pipelines, which could cause them to rupture. PG&E redesigned its current training program that focused on these valves. It did so because the training was instructor-led in the classroom using props, as opposed to having technicians working with actual valves. PG&E also decided that the training did not allow t
CHANGE MANAGEMENT AND IMPLEMENTATION
Introduction:
This case study introduces a new human resources director, who is responsible for developing a more strategic human resources function. As she begins in the role and starts to implement changes, she is facing many challenges and much resistance. The case study showcases the need for strong communication and change management when introducing both small and large changes within an organization. It also deepens the understanding of change management, the implementation process, and the behaviors and organizational factors required for success.
Case Study:
The Grant Corporation is a financial services firm based in Chicago, Illinois. Its revenue exceeded $1 billion last year, producing a net income of $530 million. It has just over 1,000 employees. Although the organization has been in business for almost 10 years, it has experienced rapid expansi
3. Watch the following clip from the movie Shakespeare In Love:
In the scene portrayed in this clip, how does the space and architecture of the theatre impact the performance and the audience? How would you imagine the scene you read from Hamlet to be played on this type of stage? How does that compare to the way you would expect to see those same scenes portrayed in a contemporary production on a proscenium stage? Which do you think is better? Explain.
ANSWER TWO OF THE FOLLOWING THREE QUESTIONS:
1. Listen (at least from 3:48-16:30 )to Mark Blitzstein talking about his work THE CRADLE WILL ROCK:
OR watch the excerpt from 38:20- 43:02 of episode 3 of the series "Broadway: The American Musical":
and be sure to read Miller pp 39-42.
- What happened on opening night, and why?
- Can you think of any other musical theater shows in recent (say, the last 25) years with an equally political message?
- If not, can you find a pop (or rock/folk/etc) song - any era - with a strong political message?
- post a link if possible
2. Consider this timeline of musicals from 1933-1942:
Be sure to click on a year to see the pop-up info
Imagine that you have been hired as the new GM of the Cleveland Browns and you are preparing for the upcoming season. Identify problems that you see in the Browns organization and decisions that you will have to make, based on the team as it is now constituted. Highlight strategies that you feel you can implement to help make the team more competitive as quickly as possible..
