An empirical assessment of service quality and customer satisfaction with China's Air
Travel: a case study of China Eastern Airline
Aim:To determine whether customer expectation are being met or exceeded, with particular
refernce to the case study of China Eastern Airline
Please give me the Introduction and Literature Review in 15 days.
Write 2 plans first, 500 words each, then 1500 final assessment.
Objectives
This assessment task relates to the course learning outcomes numbers 2 to 6.
Details
Mobile phones have become an integral part of our daily life. However, choosing a mobile
phone and plan can be a really complicated decision, subject to many competing influences.
Would you use an Android, iPhone, or Windows Phone? Would you select a prepaid or postpaid
plan? Would you prefer Telstra, Optus, or Vodafone? Is it a 3G or 4G phone? How large is
the screen? What colour is the phone? How big is the internal storage? Does the plan cover
free talk time, texts, or data? How much are the monthly plan costs? Are there any handset
repayments? How long is the contract?...... What is it that affects this decision and makes
it different for everyone? This assignment requires you to look at the mobile phone and
plan choices of three (3) people � you can include yourself in this analysis if you wish.
Firstly, develop a list of 6 different mobile phone and plan options. Try to in
this work has 2 parts total of 4000 words,
i will upload the requirements and the study materials.
The coursework is split into two parts.
Coursework 1 40%
This part of the course work will assess the following learning outcome
1. Demonstrate effective personal development planning skills to support their own
continual professional development
Development of a PDP drawing on a completed reflective questionnaire
Using the case study and the summary of the activities that you will take part in during
the tutorial sessions carry out the following;
On the template provided in the assessment section of the site complete the reflective
questionnaire. You will work on the principals of reflection in the tutorial sessions, and
you should use all the experiences and lectures to help you think about what you have
learned and how it could influence the way that you work now and in the future.
In your reflective statement you should consider;
• The things that you have learned from the work tha
Process Design and Assembly Line Balancing
do the following two exercises
1. Problem 10 of Chapter 7 on page 144
Note: Please look at Little's Law (Solved Problems on page 142 and the video clip I sent out - posted under "Class News and Announcements")
2. Problem 9 of Chapter 8 on page 164
The graph with Task 1-8 and Table with Workstation A-F belong to Problem 9, not Exhibit 8.12.
look at the example on page 156/157.
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managerial economics
1. If a good is selling at a very low price then it must be the case that consumers do not obtain much value or utility from that good. Agree?
2. If the equilibrium price and quantity of a good both increase then both the demand and supply for that good must have increased. Agree?
3. Oil and Gas production was seriously disrupted in the Gulf of Mexico following Hurricanes Katrina and Rita in 2005. This short-term supply disruption is likely to cause the equilibrium quantity of gas to fall but the price could go either up or down. Agree?
4. If, over a number of years, we observe that the price of a good has increased while the number of units of the good sold has also increased, the demand curve for that good must be upward sloping. Agree?
5. Since consumers’ tastes and preferences vary significantly, it must be the case that their marginal rates of substitution across different goods are never equal. Agree?
6. Suppose that a unit tax is placed on all seafood
Question 1
write an essay about your research into an operations concept and its application to a business situation. The aim of the essay is to explain to an intelligent person, with no specialised knowledge of operations management, the concept on which your research was based and the extent of its application to the operations tasks in a manufacturing or service organisation.
Your essay should:
• State the operations concept and explain its meaning and relevance.
• State two (2) important areas of knowledge about the concept, preferably from recent research.
• Briefly explain a real business situation where your concept can be applied.
• Explain the most important management tasks in this business situation and the effect that the operations concept has on those tasks.
Question 2 Answer either Section A or Section B
A. How realistic are the assumptions of the Economic Order Quantity (EOQ) model? Discuss how the issues of safety stock can be incorporated in EOQ and re-or
Some researchers are already concerned about the complexities of activity-based
costing and activity-based management (ABC/M) models in practice, the behavioural
and ethical problems associated with their implementation, large implementation
costs, and the managerial resistance they can invoke. These issues have given rise
to concerns that ABC/M may fail to meet management expectations.
Do you agree? Critically present your arguments through providing empirical
evidences that are cited in various literatures.
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Compare and contrast different theories, concepts and research findings?
Highlight strengths and weaknesses in these theoretical arguments and research?
Agree with/accept or disagree with/reject the arguments put forward by others?
Synthesise and develop your own arguments and insights from these different points of view?
Show how the limitations of the current work leave a gap for you to research?
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An elderly Italian couple, with little understanding of written English or formal education, signed a guarantee and mortgage over a block of shops to the commercial Bank as security for payment of debts of one of their son’s companies. Their son was a property developer and builder. At the time of signing, they were led to believe by their son that the guarantee and mortgage were for up to 50,000 and limited to six months. They were also told by their son that the company was in good financial situation, when in fact it was in serious financial trouble. When the bank manager brought the papers to their home for the Amadio to sign the mortgage and guarantee, he corrected their misunderstanding about the length of time the guarantee was to run for, explaining that it was for an unlimited time and not six months. However, he didn’t explain the possible effects of the documents, which the Amadio could not read, and he made no mention of the fact that the amount was unlimited. When the