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Operationmanagement

Operationmanagement

The Central Evaluation Unit

Task 1: Analyse and evaluate the processing of new applications at the CEUPU:
• Create a process map for new applications (10 marks)
• Calculate the cycle time for the application process (10 Marks)
• Calculate the number of people involved in the processing of an application (10 marks)
• Explain why it is difficult to locate an individual file (10 Marks)
Task 2: With reference to the analysis carried out in Task 1, summarize the problems of the CEUPU process. (30 Marks)
Task 3 What suggestions would you make to Véronique to improve her process? (30 Marks)
Assessment Guidance
Task 1
• Any combination of Scientific Management or Information System flow charting symbols may be used for the process map
• The appropriate use of Little’s Law will be required to calculate process cycle time and the number of people involved in the process
• Where the case study suggest a ‘range’ for any of the data used in the calculations, you will be required to explain why you have used any particular figure in the calculation
• As this task is based mainly on diagrams and calculations, no specific word count is specified

 

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