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List 3 characteristics of challenging customers.

 

explain how you would deal with each of the 3 by using ways to cope with challenging customers.

 

2. List 3 qualities of a good leader and explain how those strengths can be beneficial in customer service.

 

3. What does leadership without position mean? Do you think this situation occurs frequently in customer service?
Leadership without position means that the individual has leadership qualities to influence others, but he/she does not hold a formal position. Lack of position tends the leader not to take formal decisions for intending others to follow him/her. In addition to this, the leader is not at all responsible and accountable for the actions of others in case of absence of position
In my point of view, this situation does not occur frequently in customer service. It is due to reason that the overall process of delivery of customer service is managed under well-established organizational structure. In order to properly manage customer service, specific teams are allocated within organizations, which are guided by managers holding formal position that is helpful in the implementation of responsible and accountable practices to satisfy customers and resolve their queries effectively.

4. Why is a maintaining customer relationship so important for an organization?

5. How is technology involved in building customer loyalty?

 

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